Should have seen it coming
Oct. 6th, 2009 10:27 amYesterday I left work at 3:00, ninety minutes early, for which I will not be paid. Drove home at breakneck speed, grabbed the kids, hopped back in the car. Drove to the town in which we used to live, battling early rush hour traffic, all for my son’s school physical appointment.
We arrived at 4:09.
The appointment was for 4:15.
The parking lot was vacant.
The offices were dark.
The doors were locked.
I called the doctor. The answering service picked up, said the office stops answering calls at 4:00 but they’re open until 5:00. They tried to reach them; no answer. They “didn’t know what to tell me.” We waited ‘til 4:27, hoping in vain that someone would show up and/or my blood pressure would go down. Then we drove back home. Two hours in the car roundtrip. I could have driven to NY in that time.
This morning I called the doctor and was immediately put on hold. Then the receptionist said, “Yeah, it looks like we tried to call you…no answer…wrong number.” No explanation of why the office was closed, although I assume it was due to a doctor’s pressing golf engagement. Certainly no apology. Because, of course, it’s my fault for not calling ahead to verify the appointment. The customer/patient must do all the legwork.
Me: “The answering service said you should have been open ‘til 5:00.”
Her: “Oh, they must have thought you were talking about the N-wich office.”
Me: “Um, I told them I was standing outside the C-chester office.”
Her: “Yeah, they get confused.”
Me (WTF?): “Well, I guess I need to reschedule this appointment.”
Her: “Do you have a new number we can reach you on?”
Me: “It’s the same number I gave you when I made the appointment.”
Her (rifling papers, perhaps seeing they did in fact have the correct number): “When would you like to come in?”
Me: “Well, I guess I’m looking at November now. I’m going on maternity leave November 6th and I can’t afford to take off any more time for appointments that are going to be cancelled.”
Her (ignoring my sarcasm): “I have November 2nd available.”
Me: “No, I need something after November 6th.” (Duh?)
Wow. Just…wow.